A fix has been implemented and we are monitoring the results.
Posted Mar 24, 2026 - 12:31 CET
Update
We are continuing to work on the issue affecting log collection and SMTP email delivery.
At this time, there are no new updates, but our team is actively working toward resolution.
We will provide the next update at latest by 12:45
Thank you for your patience. Litium Support Team
Posted Mar 24, 2026 - 11:45 CET
Update
We are continuing to work on the issue affecting log collection and SMTP email delivery.
At this time, there are no new updates, but our team is actively progressing with the fix.
We will provide the next update by 11:45 CET.
Thank you for your patience. Litium Support Team
Posted Mar 24, 2026 - 11:04 CET
Identified
We have identified the cause of the issue affecting log collection and outgoing email via our SMTP service.
Impact Log ingestion has been interrupted since 07:40 CET, and outgoing email delivery via SMTP remains unavailable. No other services are affected.
Our team is currently working on implementing a fix to restore full functionality.
We will provide the next update by 11:00 CET.
We apologize for the inconvenience. Litium Support Team
Posted Mar 24, 2026 - 10:33 CET
Investigating
We are currently experiencing an issue affecting log collection and outgoing email sent via our SMTP service.
Impact Log ingestion has been interrupted since 07:40 CET, and outgoing emails using our SMTP service are currently not being delivered. All other services are not affected at this time.
Our team is actively investigating the issue to identify the root cause and restore normal functionality.
We will provide an update by 10:30 CET.
We apologize for the inconvenience. Litium Support Team
Posted Mar 24, 2026 - 09:56 CET
This incident affects: Web resources (Litium Insights) and Cloud (Shared services).