Excessive errors for some customers

Incident Report for Litium AB

Resolved

We have experienced degraded performance for one of our shared web servers. We saw an increased number of 500 errors starting around 12:30. After initial investigation and troubleshooting, we restarted the web service. after the restart the errors was resolved.

Impact
Some customers may have experienced error codes on their site. Between 13.14 and 13.16 the service was restarted.

We will investigate what caused the problem and take steps to prevent it from happening again.

Posted Jan 25, 2023 - 12:30 CET