Services have remained stable throughout the monitoring period overnight, and no further disturbances have been observed.
We will be working closely with our supplier on a post-mortem report to understand the root cause and share relevant insights. Together, we’re also taking steps to prevent similar incidents in the future.
Thank you for your patience and continued trust.
Posted Oct 16, 2025 - 09:01 CEST
Monitoring
Our supplier has successfully installed a patch to address the network performance issue. Internet connectivity and bandwidth have now returned to normal.
We will continue to monitor the situation closely to ensure stability. Thank you for your patience and support throughout this incident.
Posted Oct 16, 2025 - 00:21 CEST
Update
Our supplier is actively working on two parallel resolution paths to fully restore network performance. We are closely monitoring the situation and will continue to provide updates as progress is made.
Posted Oct 15, 2025 - 22:56 CEST
Update
Our supplier is continuing to work on resolving the underlying issue, and we are in close contact with them to ensure progress toward a full restoration.
Posted Oct 15, 2025 - 20:12 CEST
Identified
Internet connectivity to our supplier’s data center remains active, and services are available. However, due to significantly reduced bandwidth, some users may experience slower response times or occasional timeouts when accessing services. We are actively working with the supplier to resolve the issue and restore full performance.
Posted Oct 15, 2025 - 19:39 CEST
Monitoring
Internet access to our supplier’s data center has been restored, and all services are currently operating as expected. The supplier has implemented a temporary fix and is continuing to work on a permanent solution.
While there is a very low risk of brief interruptions (up to 20–25 seconds every few hours), we are actively monitoring the situation to ensure service continuity. At this time, no impact to our services is expected.
Posted Oct 15, 2025 - 18:34 CEST
Update
An fix has been implemented and we can see that services are back up. We continue our investigations together with our supplier to ensure reliability.
Posted Oct 15, 2025 - 18:00 CEST
Identified
We are currently experiencing a major incident due to a loss of internet connectivity to our supplier’s data center. Their team is actively troubleshooting the issue in collaboration with their firewall provider. We will provide further updates as soon as more information becomes available.
Thank you for your patience.
Posted Oct 15, 2025 - 17:34 CEST
Update
We are continuing to investigate this issue.
Posted Oct 15, 2025 - 17:08 CEST
Update
We are continuing to investigate this issue.
Posted Oct 15, 2025 - 17:07 CEST
Investigating
Our supplier is currently investigating the issue.
Posted Oct 15, 2025 - 17:00 CEST
This incident affected: Web resources (Litium Insights, docs.litium.com) and Cloud (Network & infrastructure).