No other issues have been seen due to this incident.
The issue was related to DNS lookup issues on a few nodes in the cluster. This resulted in some indices being marked as unreachable. After we found and solved the cause on the affected nodes, they could be put back into operation. As soon as the nodes were operational, the affected indices became reachable again.
The incident only affected a number of customers and in different ways depending on which indices were affected by the disturbance.
We are sorry for any inconvenience this have caused. We are now working to ensure that something similar does not happen again.
Posted Mar 08, 2023 - 16:55 CET
A fix has been implemented and we are monitoring the results.
Posted Mar 08, 2023 - 11:44 CET
The issue has been identified and a fix is being implemented.
Posted Mar 08, 2023 - 11:07 CET
We are continuing to investigate this issue.
Posted Mar 08, 2023 - 10:14 CET
We are currently investigating issues affecting performance on Litium Search.
Posted Mar 08, 2023 - 09:26 CET
This incident affected: Litium Cloud (Shared services).