Level 2: Partial Impact – Log collection and SMTP delivery issues
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 2026 - 12:31 CET
Update - We are continuing to work on the issue affecting log collection and SMTP email delivery.

At this time, there are no new updates, but our team is actively working toward resolution.

We will provide the next update at latest by 12:45

Thank you for your patience.
Litium Support Team
Mar 24, 2026 - 11:45 CET
Update - We are continuing to work on the issue affecting log collection and SMTP email delivery.

At this time, there are no new updates, but our team is actively progressing with the fix.

We will provide the next update by 11:45 CET.

Thank you for your patience.
Litium Support Team
Mar 24, 2026 - 11:04 CET
Identified - We have identified the cause of the issue affecting log collection and outgoing email via our SMTP service.

Impact
Log ingestion has been interrupted since 07:40 CET, and outgoing email delivery via SMTP remains unavailable. No other services are affected.

Our team is currently working on implementing a fix to restore full functionality.

We will provide the next update by 11:00 CET.

We apologize for the inconvenience.
Litium Support Team
Mar 24, 2026 - 10:33 CET
Investigating - We are currently experiencing an issue affecting log collection and outgoing email sent via our SMTP service.

Impact
Log ingestion has been interrupted since 07:40 CET, and outgoing emails using our SMTP service are currently not being delivered. All other services are not affected at this time.

Our team is actively investigating the issue to identify the root cause and restore normal functionality.

We will provide an update by 10:30 CET.

We apologize for the inconvenience.
Litium Support Team
Mar 24, 2026 - 09:56 CET
Cloud Degraded Performance
Web servers Operational
Database services Operational
Network & infrastructure Operational
Shared services Degraded Performance
Litium Search Operational
Serverless Cloud Operational
Cloud API Operational
Litium Search Operational
Database services Operational
App Services Operational
Web resources Degraded Performance
Litium Account Operational
Litium Insights Degraded Performance
www.litium.se Operational
www.litium.com Operational
support.litium.se Operational
docs.litium.com Operational
ideas.litium.com Operational
demo.litium.com Operational
Support Operational
Support Phone Operational
Support Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 24, 2026

Unresolved incident: Level 2: Partial Impact – Log collection and SMTP delivery issues.

Mar 23, 2026
Support phone schedule maintenance. SLA customers
Completed - The scheduled maintenance has been completed.
Mar 23, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:00 CET
Scheduled - For SLA Gold and Platinum customers only:
Due to maintenance on phone system please send email to: support@litium.com
Mar 22, 22:31 CET
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026
Incident – Level 3: Critical Impact – Legacy Cloud service disruption
Resolved - This incident has been resolved.
Mar 15, 18:02 CET
Monitoring - A fix has been implemented for the issue affecting Legacy Cloud, and service recovery is ongoing.

Impact: Services are returning to normal, and most customers should now experience stable performance.

The underlying cause was network issues at one of our suppliers.
We are monitoring the systems closely to ensure continued stability.
A full post‑mortem with more details will follow once the root‑cause analysis is completed.

We apologize for the inconvenience.
Litium Support Team
Mar 15, 12:00 CET
Investigating - We are currently experiencing a service disruption affecting Legacy Cloud.

Impact: Most customers may experience degraded performance or unavailability on Legacy Cloud environments. Other Litium services remain unaffected.

Our team is investigating the issue to identify the root cause and implement a solution.

We apologize for the inconvenience.
Litium Support Team
Mar 15, 11:42 CET
Mar 14, 2026
Incident - Level 3: Litium Search Legacy outage
Resolved - This incident has been resolved.
Mar 14, 15:55 CET
Identified - Status: Identified
Impact: The issue is causing significant degradation to the Litium Search Legacy service, resulting in reduced search functionality for affected environments.

Message:
We have identified the cause of the issue affecting Litium Search in our legacy cloud. Our team is currently working on implementing a fix to restore full functionality as soon as possible.

We apologize for the inconvenience.
— Litium Support Team
Mar 14, 15:18 CET
Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
Maintenance - Cloud API
Completed - The scheduled maintenance has been completed.
Mar 10, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 14:00 CET
Scheduled - Litium will perform maintenance on the Serverless Cloud API.
There may be short windows where new deployments, restarts, or other actions on the apps are delayed.

This will not affect customer environments.

For any questions regarding this maintenance. Please contact Litium Support at support@litium.com or +46 36-2103330

Regards
Litium CloudOps
Mar 9, 16:14 CET
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