Litium AB Status

All Systems Operational

Cloud Operational

Web servers Operational

Database services Operational

Network & infrastructure Operational

Shared services Operational

Litium Search Operational

Serverless Cloud Operational

Cloud API Operational

Litium Search Operational

Database services Operational

App Services Operational

Web resources Operational

Litium Account Operational

Litium Insights Operational

www.litium.se Operational

www.litium.com Operational

support.litium.se Operational

docs.litium.com Operational

ideas.litium.com Operational

demo.litium.com Operational

Support Operational

Support Phone Operational

Support Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 7, 2025

No incidents reported today.

Dec 6, 2025

Incident – Level 3 - Services not accessible (Serverless)

Resolved - All services are now back to normal.

Cause/Resolution: The issue was related to our cloud provider’s infrastructure. Together with our provider, we will conduct a post-mortem analysis and share a report once it is completed.

All systems are operating normally. If you experience any further issues, please contact Litium Support.

We apologize for the inconvenience and thank you for your patience throughout this incident.
Litium Support Team
Dec 6, 06:30 CET

Update - All production workloads should now be up and running. We continue to monitor and work to ensure that all services return to normal and remain stable.

Impact: All major services are operational, but we are still verifying that everything is fully restored.

We will provide an update by 02.30.

Litium Support Team
Dec 6, 02:06 CET

Update - Most services are now up and running. We continue to work to ensure that all services return to a fully healthy state.

Impact: While most customers have regained access, some may still experience limited issues as we complete the recovery process. We are closely monitoring the situation and will provide further updates as needed.

We will provide an update by 02.00.

Litium Support Team
Dec 6, 01:33 CET

Monitoring - A fix has been implemented by our cloud provider, and we are seeing signs that services are starting to recover.

Impact: Access to Litium services is gradually being restored, but some customers may still experience issues as recovery continues. We are closely monitoring the situation to ensure full stability.

We will provide an update by 01.30.

Litium Support Team
Dec 6, 01:14 CET

Update - Our cloud provider is still working hard to resolve the issue affecting multiple Litium services.

Impact: Most customers are still unable to access the affected services. We remain in close contact with our provider and will continue to monitor progress until the issue is fully resolved.

We will provide an update by 01.30

Litium Support Team
Dec 6, 01:00 CET

Update - Our cloud provider is currently implementing configuration changes to the affected infrastructure as a measure to resolve the issue impacting multiple Litium services.

Impact: Most customers are still unable to access the affected services. We are closely monitoring the situation and will continue to work with our provider until full service is restored.

We will provide an update by 01.00.

Litium Support Team
Dec 6, 00:32 CET

Update - We are still working on a solution for the issue together with our cloud provider.

Impact: Most customers remain unable to access the affected services. Our team, together with the cloud provider, is continuing to investigate and resolve the problem as quickly as possible.

We will provide an update by 00.30

Litium Support Team
Dec 6, 00:00 CET

Identified - We have identified the cause of the disruption—an issue at our cloud provider is affecting multiple Litium services.

Impact: Most customers are still unable to access the affected services. Our team is working closely with the cloud provider to resolve the issue as quickly as possible.

We will provide an update by 00.00.

Litium Support Team
Dec 5, 23:41 CET

Investigating - We are currently experiencing a disruption affecting multiple Litium services in Serverless cloud.

Impact: Most customers are unable to access the affected services. Our team is actively investigating the issue to identify the root cause and implement a solution.

We will provide an update by 23.45

We apologize for the inconvenience and thank you for your patience.
Litium Support Team
Dec 5, 23:24 CET

Dec 5, 2025

Dec 4, 2025

Scheduled Maintenance – Compliance Cloud Network on December 4th

Completed - The scheduled maintenance has been completed.
Dec 4, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:00 CET

Scheduled - We will be performing scheduled maintenance on the Compliance Cloud Network on December 4th from 00:00 to 07:00 CET.

Purpose:
Our cloud provider will upgrade the underlying OpenStack platform to ensure continued support and compliance with the latest standards. This upgrade also enhances network stability and performance.

Impact:
This maintenance will only affect Litium Commerce Cloud customers. No major impact is expected, but users may experience very brief network disruptions during the maintenance window.

If you have any questions before the maintenance, please contact our support team at support@litium.com.

We will send an update once maintenance begins, and another when it is completed.

Thank you for your understanding.
Litium Support Team
Dec 1, 13:15 CET

Dec 3, 2025

No incidents reported.

Dec 2, 2025

Incident – Level 3: Critical Impact – disturbance affecting app services

Resolved - The issue affecting customer services has been resolved as of 18:54 CET

Cause/Resolution: The root cause was identified at our service provider and a fix was implemented. All services are now operating normally.
We will continue to monitor to ensure continued stability.

We apologize for the inconvenience and thank you for your patience during this incident.
Litium Support Team
Dec 2, 19:25 CET

Monitoring - A fix has been implemented for the issue affecting app services, and we are seeing signs of recovery.

Impact: Customer websites and related services are starting to return to normal operation.
We are closely monitoring the system to ensure stability.

We will provide another update by 19:40 CET.

We apologize for the inconvenience and thank you for your patience.
Litium Support Team
Dec 2, 18:53 CET

Identified - We are currently experiencing a availability issues affecting most customer services.

Impact: Most customer websites and related services are currently unavailable in serverless cloud

The root cause has been identified at our service provider, and their team is actively working on a fix.
We will provide an update by 19:10 CET.

We apologize for the inconvenience and thank you for your patience.
Litium Support Team
Dec 2, 18:30 CET

Investigating - We are currently experiencing an availability issue affecting some customer websites.

Impact: A subset of customer services is currently unavailable. Other services appear unaffected at this time.
Our team is investigating the issue to identify the root cause and implement a solution.

We will provide an update by 19:00 CET.

We apologize for the inconvenience and thank you for your patience.
Litium Support Team
Dec 2, 18:16 CET

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.